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Book Suggestions

Preservation of Client Rights by Gerald T. Hannah, Walter P. Christian and Hewitt B. Clark (Jun 1980)

Effective Management in Human Services by Walter P. Christian and Gerald T. Hannah (Dec 1982)

Programming Effective Human Services: Strategies for Institutional Change and Client Transition by
Walter P. Christian Gerald T. Hannah (Jan 1, 1984)

Boyatzis, Richard E., The Competent Manager, John Wiley & Sons, New York, N.Y., 1982.

Flanagan, J.C. "The Critical Incident Method", Psychological Bulletin, 51 (4)

Goleman, Daniel; Boyatzis, Richard E.; and McKee, Annie; Primal Leadership, Harvard Business School Press, Boston, MA., 2002.

Goleman, Daniel. Working With Emotional Intelligence, Bantam Books, New York, N.Y., 1998.

Hunter, J.E. and Hunter, R.F. "Validity and Utility of alternative predictors of job performance" Psychologists Bulletin, 96, pp 72-78, 1984.

Spencer, Lyle M., McClelland, David C., and Spencer, Signe M., Competency Assessment Methods: History and State of the Art. Boston: Hay/\McBer Research Press, 1990.

Spencer, Lyle M., and Spencer, Signe M., Competence at Work: Models for Superior Performance, New York, John Wiley & Sons, 1993.

Marshall C, Rossman GB. Designing Qualitative Research (second edition). Thousand Oaks, California: Sage Publications; 1995.

Merriam SB. Case Study Research in Education. San Francisco, California: Jossey-Bass; 1998.

Patton MQ. Qualitative Evaluation and Research Methods. Thousand Oaks, California: Sage Publications; 1990.

Van Manen M. Researching Lived Experience. Albany, New York: State University of New York Press; 1990.

 

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